LU Tech Support Topic

by **Flipz** 1/17/2011, 4:14 pm

Well, since the official LU tech support team is about as helpful as a Flash Bang is against a Maelstrom Dragon, I figured we should try and help each other with our LU tech issues. If you have a problem, or you want to help someone out with theirs, please post here. Wink

EDIT: Just for the record, I'm talking about the TECH support team. The rest of the LU support team is great, and very helpful!

by **Roddy15** 1/17/2011, 5:05 pm

And also to add here you will get an answer instead of being put on hold on the love chat. Very Happy

Anyway I have a problem where 1 of my flare guns dissapear from time to time. It is still there but not visible. I reported it as a bug and they replied asking for my laptop specs.. I supplied it and they said I needed to update the software in my nivida geforce 300m. All help will be thanked! (if you need more details of my comp. please pm me Very Happy

)

by **Soundragon** 1/17/2011, 5:15 pm

Roddy15 wrote:And also to add here you will get an answer instead of being put on hold on the love chat.

Anyway I have a problem where 1 of my flare guns dissapear from time to time. It is still there but not visible. I reported it as a bug and they replied asking for my laptop specs.. I supplied it and they said I needed to update the software in my nivida geforce 300m. All help will be thanked! (if you need more details of my comp. please pm me )

I would go with their advice on this one. If your software is out-of-date, then it is very likely that that is the source of the problem.

However, mine is as up-to-date as it gets, and my entire character disappears at times. Quite funny, but oddly annoying at the same time. Razz

I would place my bet that this is either a RAM or a vRAM problem. Most likely vRAM. Any idea how much vRAM your graphics card has? Is there any way you can update the card to something with more vRAM?

I think the typical amount of vRAM these days - unless you're a hardcore gamer - is 250 MB. Which is what I have, and I still get graphical bugs. Razz

Lowering the graphical quality might help. If the problem still persists, a reinstallation might be your last resort, albeit it may solve the problem. (As it does in many cases.)

by **Flipz** 1/17/2011, 6:09 pm

^Agreed. Also, check your DirectX; it should have installed/updated when LU was installed, but on some of my older Lego games there was a bug during installation that prevented it. That caused similar "disappearance" issues in those games; it may be the case now.

by **Roddy15** 1/18/2011, 12:04 pm

Ok my RAM is 4GB however I'm not sure about VRAM but here is the display details:

Card name: NVIDIA GeForce GT 330M
Manufacturer: NVIDIA
Chip type: GeForce GT 330M
DAC type: Integrated RAMDAC
Display Memory: 2225 MB
Dedicated Memory: 474 MB
Shared Memory: 1751 MB
Current Mode: 1366 x 768 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Nvidia Defaul
Native Mode: 1366 x 768(p) (59.940Hz)
Output Type: Internal
Driver File Version: 8.16.0011.8867 (English)
Driver Version: 8.16.11.8867
DDI Version: 10.1
Driver Model: WDDM 1.1

Also my DirectX is updated to latest version I make sure of that 24/7 Razz

by **MLN Team** 1/18/2011, 8:41 pm

Roddy15 wrote:Ok my RAM is 4GB however I'm not sure about VRAM but here is the display details:

Card name: NVIDIA GeForce GT 330M
Manufacturer: NVIDIA
Chip type: GeForce GT 330M
DAC type: Integrated RAMDAC
Display Memory: 2225 MB
Dedicated Memory: 474 MB
Shared Memory: 1751 MB
Current Mode: 1366 x 768 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Nvidia Defaul
Native Mode: 1366 x 768(p) (59.940Hz)
Output Type: Internal
Driver File Version: 8.16.0011.8867 (English)
Driver Version: 8.16.11.8867
DDI Version: 10.1
Driver Model: WDDM 1.1

Also my DirectX is updated to latest version I make sure of that 24/7

What operating system are you on - vista / windows 7?

There is a new Driver:

New in Release 266.58
Version: 266.58 WHQL
Release Date: 2011.01.18

This is the driver - and it supposed to improve performance on some systems. but I'd read the notes and make a backup of your existing driver before installing just to be sure.
http://www.nvidia.com/object/win7-winvista-32bit-266.58-whql-driver.html

This is the link to enter your details and it tells you which driver to download and install
http://www.nvidia.com/Download/index.aspx?lang=en-us&ptid=1&psid=52&pid=0

by **Roddy15** 1/19/2011, 2:26 am

I'm on windows 7. Thanks goethite links Linda they should help Very Happy

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