Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

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Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Roddy15 on Wed Apr 27, 2011 10:15 am

Yesterday Sony the technology giant released a statement telling their online gamers that all the information about them may now be in the process of being used in fraud and identity theft. It tells anyone who has signed up for PlayStation Network that on the 17th-20th of April that the PSN was hacked and that all data including credit card details were stolen by hackers. This is now all over the news and internet gaming sites.

Here is the official statement posted on the Playstation Blog:


Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.
We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
1)Temporarily turned off PlayStation Network and Qriocity services;
2)Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3)Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:
U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.
We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.
Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.
Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

The same information can be found at the following websites:
http://us.playstation.com/news/consumeralerts/#non-us
For those that live the United States, but not Massachusetts or Puerto Rico:
http://us.playstation.com/news/consumeralerts/#us
If you live in Massachusetts:
http://us.playstation.com/news/consumeralerts/#mass
If you live in Puerto Rico
http://us.playstation.com/news/consumeralerts/#pr

I myself have changed every password that is leading into something that can give away more about me.

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Soundragon on Wed Apr 27, 2011 10:28 am

I'm not saying what the hacker(s) is/are doing is right by ANY means, but Sony kinda asked for it when they messed with Hotz over pretty much nothing. Razz

You mess with a hacker who doesn't really have much of a reason to be messed with, chances are others are gonna get mad. It's like poking a hornet's nest with a stick. Razz

That said I hope the group responsible is found and prosecuted. Depending on how crafty the group is it may be a while...

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Roddy15 on Wed Apr 27, 2011 10:34 am

I believe it's anonymous they sent a threat to Sony one day before the PSN severs shut down mean that's very obvious! I won't post the threat here because it contains some way over G stuff. I think anyone that has any connection with Playstation change every password to anything that contains personal info, my mom is in panic mode because I used her credit card for a modern warfare II map pack on the playstation store and now the hackers could be wanting to use it.

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Soundragon on Wed Apr 27, 2011 5:20 pm

Now the threat is beginning to look like a well-plotted retaliation.

http://www.joystiq.com/2011/04/27/class-action-lawsuit-filed-against-sony-for-security-breach/

According to that, Sony's gonna get sued. Sound familiar? Hotz got sued too, only it was Sony who did the suing. Interesting.

Depending on Anonymous's intentions, that may be their only goal - in which case they likely won't do anything with the hacked data. But if they're like most groups, why waste data if you can get something out of it?

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Darth-legoman on Wed Apr 27, 2011 8:32 pm

Man, I'm so glad I don't have my credit card set up on PSN!! This is rather scary actually. Hopefully Dragon is right and they won't do anything with the info.. No

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Roddy15 on Thu Apr 28, 2011 5:48 am

Sony have finally answered some questions answering about credit card info security and more....

Sony have also stated their Playstation Blog will stop publishing everything except new updates on their progress.

Sony have confirmed that a full investigation has been launched and have said
"This malicious attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible."

Updates on the attack can be found on the Playstation's twitter page and the blog:
http://blog.us.playstation.com/
http://blog.eu.playstation.com/

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Sim533 on Thu Apr 28, 2011 10:23 am

I'm not sure, but I don't think that the hackers will do something with the information. I hope for the guys that everyone's account is going to be restored soon.

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Re: Sony issue statement about online PSN network (READ ASAP IF YOU OWN A PS3 OR USE THE PS BLOG)

Post by Roddy15 on Thu Apr 28, 2011 3:59 pm

If they are hackers they still will want profit so they've probably sold everything that they found. They are saying Tuesday is there target to re-boot severs.

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