Major Bummer...

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Major Bummer...

Post by MsRowdyRedhead on Sun Jan 30, 2011 4:24 am

My grandson 2Mak07 was in game today, and was looking at properties. BTW Jedi, Zombie and Jayko.. he was all OH wow!! about your props.
Anyhow, he went to this lab build by Hollis? I do not know him. It was very cool looking, but he kept getting smashed in the elevator. We both laughed about it until he noticed all his coins were gone. I have never lost coins getting smashed on anyone's property before... and didn't know you could. He is very upset..he had just accumulated enough to get his rank 3 book and almost 1 piece of rank 3 gear...

We filed an ingame report, and this is the response he got via email

Thank you for your request but the Maelstrom has taken over for a short time! It might take a little longer but as soon as we have driven back the dark forces, we’ll be in contact! Please help us and continue your fight against the Maelstrom!

He is so upset...

Has anyone else had this happen?? Had any luck getting it fixed?? Have any ideas??

Neither of us has rank 3 gear yet, and sadly I missed the wishing well bonanza, or I would just give him the cash and call it a day. So I am hoping there is a way to get his cash back.

Thanks for reading.



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Re: Major Bummer...

Post by Sim533 on Sun Jan 30, 2011 5:21 am

That is an auto response, they will reply to you as soon as they saw it. Smile

It will come all good! Good luck!

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Re: Major Bummer...

Post by MsRowdyRedhead on Sun Jan 30, 2011 5:43 am

UPDATE::

Brick Buddy Siivvnaa has a message for you.

Thank you for contacting us about LEGO Universe.

It's great to hear you have joined us on the epic quest to save Imagination.

Every time you are smashed Explorer you will lose some of your money, you must always remember to go back and pickup all your lost coins.

We cannot return any of your lost money this is beyond our powers as Mythrans.

You can go smash some stromlings in any zone and soon you will have replaced all the money you lost.

You are a credit to the Nexus Force, keep up the great work Explorer!

If you have any more questions, please contact us again.

LEGO Universe Support Team



I am still confused, This happened on someone's PROPERTY and he lost ALL his coins at once. There were no coins anywhere to pick up...

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Re: Major Bummer...

Post by Sim533 on Sun Jan 30, 2011 5:46 am

You should say

I am still confused, This happened on someone's PROPERTY and he lost ALL his coins at once. There were no coins anywhere to pick up...
and ask if they can return you a piece of the rank 3 gear and a rank 3 book.

If you have negative money (-15 coins FE), then you are able to buy everything for free, that might help as well. Smile

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Re: Major Bummer...

Post by Soundragon on Sun Jan 30, 2011 7:08 am

MsRowdyRedhead wrote:UPDATE::

Brick Buddy Siivvnaa has a message for you.

Thank you for contacting us about LEGO Universe.

It's great to hear you have joined us on the epic quest to save Imagination.

Every time you are smashed Explorer you will lose some of your money, you must always remember to go back and pickup all your lost coins.

We cannot return any of your lost money this is beyond our powers as Mythrans.

You can go smash some stromlings in any zone and soon you will have replaced all the money you lost.

You are a credit to the Nexus Force, keep up the great work Explorer!

If you have any more questions, please contact us again.

LEGO Universe Support Team



I am still confused, This happened on someone's PROPERTY and he lost ALL his coins at once. There were no coins anywhere to pick up...
1. I hate to tell you, but they just flat out lied. I've seen a Macro that Mythrans can use to add currency. Company Policy strikes back, I suppose. They really ought to change that...
2. The property SHOULD NEVER TAKE COINS WHEN YOU SMASH. This is a bug, and the very least support could have done is trade 2Mak07 some coins.

Tell him to look up Supersoradude in-game; for him, I'll gladly donate my coins. Smile
And the elevator bug is a common problem which can be worked around by continuous jumping. Wink

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Re: Major Bummer...

Post by MsRowdyRedhead on Mon Jan 31, 2011 3:39 pm

Thank You!

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Re: Major Bummer...

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